Refund Policy
1. Overview
SeaServ is a digital platform designed to streamline onboard yacht operations, guest experience, and crew workflows. Due to the nature of our services—immediate access to software, onboarding, and operational enablement—all purchases are final and non-refundable.
By subscribing to or using SeaServ, you agree to this Refund Policy.
2. No Refund Policy
SeaServ operates under a strict no-refund policy.
We do not provide refunds under any circumstances, including but not limited to:
- Subscription fees (monthly, annual, or custom plans)
- Onboarding or setup fees
- Mid-cycle cancellations
- Partial usage of services
- Unused licenses, features, or crew access
- Change in business requirements or operational decisions
Once payment is processed, it is considered final and non-reversible.
3. Subscription & Billing Terms
3.1 Recurring Billing
SeaServ subscriptions are billed on a recurring basis (monthly or annually, as agreed). By subscribing, you authorize us to charge your selected payment method automatically.
3.2 Cancellation
You may cancel your subscription at any time. However:
- Cancellation will only take effect at the end of the current billing cycle
- You will retain access to SeaServ until the billing period expires
- No prorated refunds will be issued for unused time
4. Operational Readiness Disclaimer
SeaServ is an operational platform that provides:
- Structured onboard workflows
- Digital tools for guest and crew management
- Centralized communication and service coordination
Refunds will not be issued based on:
- Lack of usage or adoption by crew
- Internal operational challenges
- Misalignment with existing onboard processes
- Training or onboarding not being completed by the client
Clients are responsible for ensuring proper onboarding, crew alignment, and usage.
5. Exceptional Cases (Limited Scope)
Refunds may only be considered in the following cases:
- Duplicate payment due to a technical error
- Incorrect billing amount caused by a system malfunction
To request a review, you must contact us within 7 days of the transaction, providing full supporting details. Approved cases will be processed at SeaServ’s sole discretion.
6. Chargebacks & Payment Disputes
If a chargeback or dispute is initiated:
- SeaServ reserves the right to immediately suspend or terminate access
- All associated accounts (including crew and admin users) may be restricted
- We reserve the right to dispute the claim with the payment provider
Clients are strongly encouraged to contact SeaServ directly before initiating any dispute.
7. Policy Updates
SeaServ may update or modify this Refund Policy at any time. Continued use of the platform constitutes acceptance of the revised policy.